Refund policy

We have a 14-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rotemater@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rotemater@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Our Return Policy

Your satisfaction with your purchase is top priority for us. If for any reason you would like to return or exchange an item you have purchased we offer a 14 days return policy. The refund for an order will be processed only once the item has arrived back to our facility and was approved to be in it’s original condition. The refund will be of 90% of the item cost.

Return shipping is under the buyer responsibility and any charges, taxes or customs that will apply to the return shipping will be deducted from the refund amount. Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, in their original package and shipped within 14 days. Insuring returned parcels is the responsibility of the customer, if a parcel is lost or stolen we will not be able to refund.

 

Non-Refundable Items

Custom engraved jewelry items may not be returned for refund. All custom engraved rings may be returned for credit, however engraving fees are non-refundable. Special orders are final sales and are not eligible for return. Returns without pre-approval, and improperly or uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed.

 

Warranty

We offer a full 1 year warranty for any damage that is not the result of neglect use.

Ring resizing: We offer a free first resizing.

Sizes displayed on our website are standard US sizes. It is important to get measured by a professional jeweler or with professional measuring tools before ordering to get an accurate size. For rings and bands 4mm wide or wider you need to measure for a wide band that is often slightly larger than a thin band. A wide band’s size is measured by the inner diameter. Standard Fit Rings – When placed on a jeweler’s mandrel, the lower edge of the ring that meets the mandrel indicates the ring size. Comfort Fit Rings – When placed on a jeweler’s mandrel, the middle ring that meets the mandrel indicates the ring size. Please note that some designs cannot be resized because of how they are made (designs with a 360 pattern for example eternity rings) and would need to be remade if the size is wrong, if you have any doubt please contact us before you order. Most of our rings can be resized locally by a qualified jeweler, please check with us before you order to verify that.

PLEASE NOTE – all rings are priced up to size 10. Any ring size 10 or over will be priced individually, please contact me for a price offer.

 

Cancellations Or Changes Of An Order

If you would like to change or cancel an order please contact us within 48 hours. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. A charge of up to 10% of the purchase may occur according to the original order status upon cancelling or changing the order (if you let us know within 48 hours the return/cancel will be in full). Some changes may cause delays in shipping your order.